Customer workflows
Customer workflow are the workflows used in the navigation of your customers through the hosted pages.
Note: There are several preconfigured default customer workflows, but you can customize these workflows according to your needs to create your own subscription processes.
The default customer workflows are as follows :
| Journey | Description |
| Subscribe to an Offer | Your customer navigates on your website and accesses the page presenting your subscription offers. They choose the offer that meets their needs and go through the subscription tunnel. Once the steps are completed, your customer has subscribed to a subscription. |
| Plan change from the Customer Portal | Sometimes, a customer may want to change their offer, for example, when upgrading their subscription. If your offer catalog consists of at least two offers visible in the same grid, then your customers can autonomously change their offer from their customer portal. |
| Pay an Invoice from the Customer Portal | Your customers have an overview of their invoices and their status from the “Invoices” section of their customer portal. If some of them are unpaid (due to failed payment attempts, invalid payment method, etc.), they can easily regularize the situation. |
| Reactivate their Subscription | When a subscription has been suspended, either at your initiative or automatically by ProAbono (due to auto suspension reasons), your customer has the option to reactivate it from their customer portal. The subscription restarts, and the customer will be automatically charged again. |
| Terminate their Subscription | In case your customer wants to terminate their subscription, they can easily do so from the “Subscription(s)” section of the customer portal. |
| Modify Billing Information (Address and/or Payment Method) | Your customers have a dedicated section for billing information, allowing them to easily update their administrative details. |