As part of the fight against payment fraud, various measures have been implemented in recent years by banks and payment service providers. The gray list is part of this framework and allows merchants using ProAbono to block certain card registrations in cases of suspected fraud.
“In 2021, online payment fraud cost online merchants 644 million euros.”
In other words, if one of your clients is placed in the “Gray List” state by ProAbono, it means that there have been multiple failed attempts to register a payment method.
At this point, your customer will no longer be able to access the payment method registration form.
How to determine if a client is on the gray list?
When a customer is added to the gray list by ProAbono, new information will appear on their customer profile to inform you.
- In the customer’s recent activity, you will find the precise moment when they were added to the gray list.
- A warning icon will appear in the payment method section to alert you that there is an action to be taken regarding this customer’s payment methods.
To learn how to remove your customer from the gray list, please refer to the article: “How to remove a customer from the gray list?”