Sometimes, a customer may want to change their subscription plan. For example, they might want to upgrade to a higher-tier offer that better suits their needs or to accommodate the growth of their business.
These changes can be made independently by the customer from the “Subscription” section of their customer portal.
However, this action can also be performed by one of your agents from the back office.
When you perform this action on behalf of your customer, you can allow them to validate the change. In that case, you need to retrieve a validation link to send to the client so they can confirm the change themselves.
You can redirect the client to: