Subscriptions

How to change Plan ?

Context The plan change feature allows you to easily transition an active subscription of one of your customers to a new subscription based on an...

What are the reasons for automatic suspension of a subscription ?

Context To limit unpaid invoices and billing issues, ProAbono may automatically suspend a subscription in the following cases: 1/ The associated customer has no payment...

How to update a subscription ?

Context Once you have created your first offers and started your first subscriptions, you may need to modify certain elements related to your active subscriptions....

How does the upgrade work on hosted pages ?

Context The upgrade allows your customer to switch from their current subscription to another offer in your catalog. In other words, this feature allows your...

How to configure a Consumption Feature ?

Context When creating an offer or a subscription, you need to add information regarding the pricing of each feature. These parameters vary depending on the...

How to configure a Limitation Feature ?

Context When creating an offer or a subscription, you need to add information regarding the pricing of each feature. These parameters vary depending on the...

How to configure an OnOff Feature ?

Context When creating an offer or a subscription, you need to add information regarding the pricing of each feature. These parameters vary depending on the...

Coming deadlines

ProAbono does a lot in the background. To keep track of what happened, there is Recent Activity. To be aware of what will happend, we...

Differences between an Offer and a Subscription

Context An Offer is the template for a Subscription. When a Customer subscribes to an Offer, they inherit a Subscription. The Subscription is directly linked...

How can i prevent a customer from terminate his subscription independently ?

Context If you have integrated the customer portal on your website, you may have noticed that by default, a customer has the ability to terminate...

How to configure a Feature ?

Context A feature is a global resource, but when you associate it with an offer or a subscription, you need to add information regarding its...

How to Customize the Display Name of a Subscription

Context If you want to change the title of a subscription (e.g., to have your own naming convention on invoices), you can do so by...

How to restart a subscription ?

Context If a subscription is suspended (temporarily interrupted), you can restart it at any time. Once restarted, the subscription will return to the “Started” state....

How to start a subscription at a specific date

Context If you want to schedule the start of a subscription on a specific date for one of your customers. Note: The start date can...

How to suspend a subscription ?

Context If you need to temporarily stop access to your service and consequently the associated billing, you can suspend a subscription. Attention! The suspension is...

How do you set up a trial period?

There are two ways to set up a trial period in ProAbono. The “Trial Period” option on a subscription The welcome offer 1/ The ‘Trial...

How to activate/deactivate tiered pricing?

Context By default, when modeling pricing tiers in an offer in ProAbono, a Tiered Pricing structure is applied. If you prefer to apply Volume-based Pricing,...

How to apply a discount to a subscription ?

Context If you want to reduce the amount of a subscription, you can simply apply a discount to it. Prerequisites Already have a started subscription...

How to offer a discount for a multiple months ?

Context In the context of your business, you may want to offer occasional customers discounts to encourage purchasing. In the SaaS and subscription world, partially...

How to start a subscription ?

Context For a customer to access your service and, most importantly, for you to correctly invoice them, they must subscribe to a subscription through ProAbono....

How to bill a subscription to a customer who is not the recipient ?

Context Usually, the subscription model follows the following structure: a customer has a subscription to a specific service. However, there are cases where you want...

How to update the features in a subscription?

Procedure 1) Go to the subscription to be modified. Click on “Subscribers” from the main menu. Search for the subscription from one of the pre-filtered...

How to set up the upgrade at renewal ?

Context The offer change at renewal or end-of-period offer change is a feature that allows scheduling an offer change during the next subscription period renewal...

How to interrupt a subscription ?

Context A subscription can be temporarily suspended (suspend action) or permanently terminated (terminate action). Note: ProAbono can automatically suspend a subscription in case of issues....

How to terminate a subscription ?

Context If you want to terminate a customer’s access to your service and stop the associated billing, you can terminate their subscription. Use case: One...

How to activate the signature of the CGV / CGU when subscribing?

Context General terms and conditions are legal documents that govern the business relationship between a service provider and a customer. There are two types of...