• Assistance
  • API Reference
  • Sign in
  • EnglishEnglish
    • EnglishEnglish
    • FrançaisFrançais
  • Assistance
  • API Reference
  • Sign in
  • EnglishEnglish
    • EnglishEnglish
    • FrançaisFrançais
accueil/Assistance/Payment/Cancel an Invoice

Cancel an Invoice

10 vues 0

Deleting or changing an invoice is illegal. However, it is possible to cancel an invoice, provided that you also issue a credit invoice containing the ‘negative’ of this invoice. ProAbono allows you to cancel an invoice and issue a credit invoice automatically, in one single operation.

What can be cancelled?

You can only cancel an invoice that is “Payment due”, if it has already been paid, you have to make a refund.

In the case of an automatic deferred payment (e.g. SEPA direct debit), it is possible to attempt to cancel the payment order. Note that this cancelation must be done as soon as possible, otherwise the order is transmitted to the banking network and it is too late to cancel. If the cancellation attempt fails, ProAbono will inform you and will not proceed with the cancelation

How to cancel?

From the detailed page of an invoice: Actions / Cancel.

A reason must be entered to keep the justification of this cancelation.
The credit note invoice is issued for your accounting purposes, but it will not appear in the customer portal. In the rare case that your customer requests it, it is always possible to send him the link to the PDF.

Keep lines in the balance

If the option ‘Keep lines in the balance’ is checked, then the content of the invoice is kept in the balance, which allows to generate a corrected invoice later.

Notification

Is the customer notified of this cancellation ?

No, it is up to you to notify him, if necessary.

Related article: Refunding an invoice >

Was this helpful?

Yes  No
Related posts
  • Editing the footer of the invoices
  • Mark an invoice as ‘Paid’
  • Export CSV and PDF
  • Refund an Invoice
  • Edit / Update the Customer Care Section
  • Set Wire Transfer as a default payment information for a customer
Payment
  • Cancel an Invoice
  • Sample cards for the dummy gateway account
  • Create a Credit Note
  • Managing customers who want to pay you directly via wire transfer, check, or cash
  • Set Wire Transfer as a default payment information for a customer
  • Refund an Invoice
Popular Articles
  • Customer Portal Integration (1/2)
  • Invoice Model
  • Understanding ProAbono
  • Update the billing information of a customer
  • WP Tuto #3 – Display your Offers on your Homepage
Categories
  • Quick Start Guide
  • Integration
    • Zapier
    • Plugin CMS
      • WordPress
    • Events / Webhooks
    • Customer Case Study
  • Offers & Subscriptions
    • Pricing Tables
  • Hosted Pages (Customer Portal
  • Invoicing / Billing
  • Backoffice
  • Customers
  • Payment
  • Doing Business Worldwide
  • Troubleshooting
  • Email Notifications
  • Uncategorized

Ready to go
to the next level ?

Product
  • Overview
  • Charging & Invoicing
  • Online Subscription
  • Usage-based Billing
  • Payment Gateways
Documentation
  • Knowledge Base
  • Developer Zone
  • API Reference
Contact
  • Talk with an expert
  • Customer Support
  • Contact us
  • Terms of Use
  • Privacy Policy
  • ProAbono © 2015-2022 Subscription Tech SAS. Tous droits réservés.