Invoicing / Billing

How to add a new entry in the customer balance ?

Context The customer’s balance is a container that holds all the invoicing lines (subscriptions, one-time charges, etc..) If you want to add an additional charge,...

How to cancel an invoice ?

Context Deleting or modifying an invoice is illegal! However, it is still possible to cancel it, provided that you also issue a credit note containing...

How to dispute an invoice ?

Context Sometimes, an invoice may be subject to dispute. Whether it is initiated by a customer or due to a bank decision, the associated payment...

Editing the footer of the invoices

5 lines are available in the footer of invoices. You can add more information about your own company, special conditions related to your own business....

Mark an invoice as ‘Paid’

Context If an invoice is in the “payment due” state and the payment method is non-automatic (bank transfer, check, cash, other), it is your responsibility...

How to fix an incorrect invoice?

Context Deleting or modifying an invoice is illegal! Nevertheless, there are solutions to correct an invoice. 1/ Cancellation Consists in cancelling the “erroneous” invoice, provided...

How to refund an invoice ?

Context If a problem occurs in your service or a customer disputes an invoice, you have the option to issue a refund. This action will...

How can i test payment scenarios with dummy gateway ?

Before going into production, your ProAbono account is connected to a dummy payment gateway so that you can test all scenarios related to payment method...

How to apply a discount to an invoice ?

Context If you want to reduce the amount of an invoice, you can easily do so by adding a one-time charge. Since this discount is...

How to initiate an invoice’s direct debit ?

Context When a customer has a registered automatic payment method, all invoices issued as part of their subscription lifecycle will have a payment notice. By...

How to create a credit note ?

Credit Note Invoices Credit note invoices are automatically generated when an invoice is cancelled or refunded. To learn more: Refunding an invoice Cancelling an invoice