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home/Assistance/Invoicing / Billing/How to fix an incorrect invoice?

How to fix an incorrect invoice?

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Context

Deleting or modifying an invoice is illegal! Nevertheless, there are solutions to correct an invoice.

1/ Cancellation

Consists in cancelling the “erroneous” invoice, provided that an invoice containing the “negative” of this invoice is also issued.

To learn more visit: How to cancel an invoice?

Attention! This action is only possible if the invoice is in “Payment Due”. If a payment has already taken place then you can no longer cancel it.

2/ The refund

If the invoice has already been honoured, you still have the option to refund it.

To learn more, visit: How to refund an invoice ?

3/ Adding a line of credit.

Finally, if you do not want to reimburse the entire bill or for some other reason, you want to make a commercial gesture that will apply to future bills. You can add a line of credit to the customer’s balance.

To learn more visit: How to add a line of credit/debit in the customer’s balance ?

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