To limit unpaid invoices and billing issues, ProAbono may automatically suspend a subscription in the following cases:
1/ The associated customer has no payment information registered
The subscription couldn’t be renewed because payment information is missing. It can be restarted after setting up a payment method (which can be an automated payment method or an offline payment method).
2/ One of the unpaid thresholds has been exceeded
By default, there are no predefined unpaid thresholds in your ProAbono business. You can add thresholds to trigger automatic suspension of subscriptions.
The subscription wasn’t renewed because the customer has too many unpaid invoices. The subscription can be restarted after canceling or paying the invoices marked as “Payment due”.
To go further
You can also manually suspend a subscription.
- To learn more, consult the documentation: How to suspend a subscription?