It is possible to configure a customer so that they are never billed.
This is useful, for example, when a customer is designated as the recipient of a subscription and you know that this customer will never be the buyer.
It is important to understand the impact on the customer. If a customer is configured as “Never billed”:
- A “Never billed” customer has neither a billing address nor a payment method.
- They cannot subscribe to a potentially paid subscription offer, meaning any subscription that includes a paid component (usage fees).
- No lines can be added to their balance, no payment can be triggered, and no invoice can be issued, even manually.
- They will not appear on the homepage of the “Subscribers” section in the list of “Customers with an incorrect address”.
Setting up via the API
It is possible to configure a customer as non-billable through the API.
Using the API, you simply need to update the “ModeBilling” parameter with the value “Never”.
This operation will be rejected if the customer has:
- at least one potentially paid subscription,
- at least one unpaid invoice,
- lines in their balance.
Setting up from the Back Office
It is possible to configure a customer as non-billable from the back office.
This article explains the procedure to set the “Never billed” parameter.
This article explains how to remove the “Never billed” parameter.