Concept
A payment represents an exchange of funds on a given date between your organization and the customer.
- In the case of an automated payment triggered on a payment gateway, this is referred to as a transaction.
- In the case of payment by bank transfer, cheque or any other payment method not controlled by ProAbono, it is referred to as an offline payment.
Business Rules
A payment represents a one-time, one-way, time-stamped exchange of funds.
When a payment is refunded, the refund will appear as a second payment, on the refund date, from your organization to the customer.
Associated Processes
| Name | why ? | Consequences |
|---|---|---|
| Direct debit | Automatically debit the customer when an invoice is issued. | Create a transaction to the payment gateway to initiate a direct debit on your customer’s payment method. |
| Deferred payment validation | In case of direct debit (SEPA), a delay is necessary before guaranteeing the effective completion of the transaction. | The payment is pending until the transaction funds have been collected with certainty. |
| Force direct debit | Trigger a direct debit on an unpaid invoice. | Create a transaction to the payment gateway to initiate a direct debit on your customer’s payment method. |
| Send a payment link | Allows you to send your customer a unique, secure payment link to settle the associated invoice. | If the customer completes the process, this will create a transaction to the payment gateway to initiate a debit on the customer’s payment method. |
| Register offline payement | Enables you to register a offline payment on an invoice | No transaction is created, the payment is directly added and associated with the invoice, which goes into “honor” status |
| Payment related to a refund | Enables you to register a retro-payment on the basis of a refund invoice, whether the payment is automatic or offline. | The retro-payment is associated with the credit invoice generated as part of the refund process for the original invoice. |
| Payment related to a dispute | Create a second payment to offset the original invoice payment | The “honor” invoice is now in dispute status. A new transaction can be triggered or a new payment recorded to pay the invoice. |
To read more information on the possible states of a payement, please consult the following article: “Payement status“.