Each list in ProAbono provides essential data for managing your SaaS business.
Overview of the List
The “Sent Emails” list compiles information about transactional or automated emails sent from your ProAbono account.
It allows you to view and analyze the details of communications sent to your customers, monitor activity, identify sending issues, or gain deeper insights into customer interactions.
You can access this list from the left navigation menu in the back office, under the section Subscribers > All lists & exports.
Each row in the list provides the following details for each email sent:
- the customer concerned;
- the email’s sending status (sent, errored, opened, etc.);
- the associated event (e.g., new invoice, disputed invoice, expired card);
- a summary including the send date or the last modification date;
- the recipient’s email address;
- the email subject line.
Available Filters
To simplify data search and analysis, the list offers several filters. Here are the main filters available:
- By date: filters emails by creation date or last modification date. You can select predefined periods (day, week, month, rolling month, last 30 days, year) or specify custom dates.
- By segment: displays emails sent to customers belonging to a specific customer segment.
- By email sending status: shows only emails that were sent, are pending, or errored.
- By template of automated email: new invoice, disputed invoice, expired card, etc.
Available Actions
Data Export
Data export is available for this list. You can choose between two export types:
- File export: export data in CSV or JSON formats for easy integration into your analysis tools (e.g., Excel, databases).
- Export via the ProAbono API: retrieve data via the API for integration into your automated workflows.
Examples and Use Cases
Here are some examples of how to use the “Sent Emails” list:
- View undelivered emails to identify technical issues or incorrect email addresses, and resolve problems quickly with the customer.
- Verify emails sent after critical events (e.g., expired card) to ensure the customer received the necessary information for the expected action.