Customers with an Offline payment method must settle the invoices they receive within a given timeframe (referred to as the payment limit, payment deadline, due date).
Beyond this period, and after a grace period, the invoice transitions to a “Overdue” status, allowing your teams to identify these invoices and contact the customers.
Sample invoice with a payment deadline
Configuration
The payment limit and grace period (Payment Overdue) can be configured from the ProAbono back office in Settings > Payment Methods > Payment Method Configuration (Offline Payment section). You can directly access it by following this link.
Payment limit (in days)
This setting calculates the invoice due date based on its issue date.
It is used solely to display a due date on the invoice and in the back office.
Possible values range from 10 to 90 days.
The default value is 30 days.
Payment overdue (after the payment limit)
This setting defines the number of days tolerated after the due date before marking an invoice as “Overdue“.
Why this grace period? Because transitioning an invoice to the “Overdue” status triggers an event that may have various consequences depending on your integration. To avoid taking action too soon and to maintain good customer relationships, we recommend allowing some leeway.
Possible consequences of an invoice transitioning to “Overdue” status:
- If you have configured automated emails, an email will be sent to the customer.
- If you use webhooks or an automation tool (Integration section), other processes may be triggered, such as alerts to your teams.
Possible values range from 0 to 90 days. The default value is 10 days.