Context
If your customer wishes to cancel their subscription, they can easily do so from the “Subscriptions” section of the customer portal.
Note: The “Subscriptions” section of the customer portal provides an overview of the customer’s subscription information. It also allows the customer to perform actions such as “Termination at renewal” or “Upgrade”.
This article allows you to visualize the sequence of pages that enable subscription termination.
Prerequisites
To make this work, you must have completed the following actions beforehand:
- Have a page in your application to present your offers, where you can integrate and display the offer presentation page within an iframe.
- Have integrated the hosted customer portal page within a page of your application.
- If you haven’t done it yet, see How to integrate the “Customer Portal”?
Hosted Pages
By default, ProAbono allows “Termination at renewal” of a subscription from the Customer Portal. A validation page confirms this action. The customer is then redirected to the subscription summary page with new information related to the termiantion.