How to view the payment history of an invoice

Context

In most cases an invoice is settled by a single direct debit. But complex situations always arise, which is why ProAbono keeps the payment history of each invoice.

• Before an invoice reaches the Paid status, several debit attempts are sometimes necessary.
• When an invoice reaches the Problem status after an automated payment failure, seeing every debit attempt and every failure gives your team important information.

Procedure

1. Go to the Invoices & Payments section.
2. Search for and select an invoice.

The detailed invoice record gives you a complete view of the invoice and of the customer.