Context
If you want to clean up your data, you have the option to delete a customer, but please note that you can only perform this action if the customer has no associated invoices.
Indeed, for legal reasons, once a customer is associated with an invoice (whether it’s from a subscription or manually generated), we must keep a record of it.
Procedure
1) Select the desired customer
- Click on “Subscribers” from the left menu.
- Go to the customer profile by searching for the customer using the search engine or the customer list.
2) Delete the customer
On the customer profile:
- Open the “Actions” menu.
- Then click on “Delete or Suspend”.
3) Confirm your deletion
All you have to do is click on “Delete” among the various choices provided.
A validation pop-up appears to finalize the deletion.
- Click on the “Yes, I’m sure” button.
Note: If your customer has already had a paid subscription and associated invoices, they cannot be deleted (see example above).
If everything went well, you will receive a message informing you that your customer has been permanently deleted.
For further information
To delete a customer using the API, please refer to our dedicated documentation.