• Assistance
  • Product
  • Developer Area
  • API Reference
  • Go Beyond
  • Sign in
  • English
    • English
    • Français
  • Assistance
  • Product
  • Developer Area
  • API Reference
  • Go Beyond
  • Sign in
  • English
    • English
    • Français
home/Assistance/Customers/How do I remove a customer from the Grey List ?

How do I remove a customer from the Grey List ?

187 views 1

Context

A customer can be placed on the greylist when ProAbono detects multiple consecutive failures during the payment method registration process. This procedure aims to protect you against fraud risks and the use/verification of successive payment methods (e.g., stolen cards).
For more information about the greylist, you can read: “What is the Grey List?”

If one of your customers ends up on this list, you can remove them yourself from the greylist.

Procedure

1) Select the relevant customer

  • Click on “Subscribers” from the left menu.
  • Then click on the search bar to find your customer.

2) Open the customer’s action menu

  • Open the Action menu (chevron).
  • The “Remove from Greylist” action is now available.

3) Remove the customer from the greylist

  • Click on: “Remove from Greylist” in the customer’s action menu.
  • Confirm by clicking on the “Remove from Greylist” button.


Your customer will be able to make payment method registration attempts again using the associated form.

Note: If new errors are detected during new payment method registration attempts, your customer may be added back to the greylist.
Tags:customer

Was this helpful?

1 Yes  No
Related posts
  • You are not allowed to access the payment forms
  • How to manage a customer with a non-automatic payment method ?
  • What are the 5 differences between SEPA direct debits and credit cards?
  • How do I delete a customer?
  • How do I edit a customer?
  • How to manage the “right to forget” (GDPR)?
Customers
  • How do I remove a customer from the Grey List ?
  • How to anonymize Customers ?
  • How to create a customer ?
  • How to update customer billing address ?
  • Coming deadlines
  • How to update payment information for a customer ?
  • How to manage the “right to forget” (GDPR)?
  • How do I edit a customer?
  • How do I delete a customer?
  • How to manage a customer with a non-automatic payment method ?
Popular Articles
  • What are the 5 differences between SEPA direct debits and credit cards?
  • How can i test payment scenarios with dummy gateway ?
  • Editing the footer of the invoices
  • How to cancel an invoice ?
  • How to connect your Stripe account with Proabono?
Categories
  • Admin
  • Payment Solution Provider
  • Reports / Exports
  • Quick Start
  • Catalog
    • Features
    • Offers
    • Discounts
    • Pricing Tables
  • Customers
    • Payment Method
  • Subscriptions
  • Invoicing / Billing
    • Payments
  • Integration
    • Hosted Pages
  • Settings
    • Emails

Ready to go
to the next level ?

Product
  • Overview
  • Charging & Invoicing
  • Online Subscription
  • Usage-based Billing
  • Payment Gateways
Documentation
  • Knowledge Base
  • Developer Zone
  • API Reference
Contact
  • Talk with an expert
  • Customer Support
  • Contact us
  • Terms of Use
  • Privacy Policy
  • ProAbono © 2015-2025 Subscription Tech SAS. All rights reserved.