Context
If you need to temporarily stop access to your service and consequently the associated billing, you can suspend a subscription.
Attention! The suspension is not immediate. It does not take effect at the time of suspension registration but occurs at the next renewal of the subscription.
The term used in ProAbono to describe this process is “suspension at renewal.”
The term used in ProAbono to describe this process is “suspension at renewal.”
Example:
- One of your customers has too many unpaid invoices, and you want to suspend their subscription until they settle the accumulated debt.
- Their subscription is monthly and renews on the 1st of each month.
- Therefore, if you decide to suspend their subscription on January 15, 2022, it will take effect at the next renewal, which is February 1, 2022.
Prerequisites
- You must already have a subscription in the “started” state.
Procedure
1) Go to the subscription details page.
- Click on “Subscriptions & Invoices” in the left menu.
- Select the relevant subscription.
2) Open the suspension form.
Once on the subscription details page:
- Open the “Actions” menu.
- Click on the “Interrupt” button.
3) Choose the type of suspension
- Select “Suspend at renewal”.
- Confirm your choice to finalize the action.
4) Confirm your suspension
Simply confirm the action by clicking “Yes, suspend the subscription at renewal.”
If everything goes well, you will see the scheduled suspension date on the subscription details page.
Image from the ProAbono back office showing a subscription with a scheduled suspension on 07/26/2023
Further Information
If you do not want to suspend but permanently terminate a subscription, please refer to the documentation: How to terminate a subscription?
If you want to restrat a suspended subscription, please refer to the documentation: How to restart a subscription?
