How to modify the settings of a “Never Billed” Customer

It is possible to configure a customer so that they are never billed.

This is particularly useful when a customer is designated only as a recipient, and you know that this customer will never be the buyer.

However, this configuration is reversible. A customer configured as “Never billed” can later become billable again, either:

• manually,
• or automatically at each billing cycle.

By default, when a customer is created, the selected billing mode is automatic billing.

How to Modify the Billing Settings of an Existing Customer

To modify the billing settings of a customer configured as “Never billed”:

1. Go to the “Invoices & Payments” section.
2. Search for the customer using their name or technical reference, then open their profile.
3. In the right-hand panel, click on the “Next invoice” section.
4. Click the “Actions” button > “Update settings”.
5. In the section called “The customer is billed”, select one of the following options:
   • Automatically at each billing cycle: invoices will be generated automatically according to the subscription frequency.
   • Manually: invoices must be generated or scheduled manually.
6. Save the changes.

Consequences of Reactivating Billing

Once billing has been reactivated for the customer:

• The customer can once again subscribe to potentially billable offers,
• Lines can once again be added to their customer balance,
• Invoices can once again be generated,
• Payment methods can once again be added.

Note: if the customer’s previous payment methods were deleted when the “Never billed” mode was enabled, they will need to be added again by the customer from the customer portal or from the ProAbono back office.