Context
Sometimes, an invoice may be subject to dispute. Whether it is initiated by a customer or due to a bank decision, the associated payment may fail.
ProAbono is able to detect most cases (reported by the payment gateways), but in cases where the dispute could not be automatically detected, you have the option to manually register a dispute.
In any case, when a dispute is registered, the invoice is marked as ‘Disputed‘. Once in a disputed state, it is your responsibility to take the necessary steps to resolve the situation.
To exit the ‘Disputed‘ state, you can manually trigger a payment. If no solution is found, you must cancel the invoice.
Note: Registering a dispute is only available when the invoice is in the ‘Paid‘ state
Procedure
1) Select the relevant invoice
- Click on “Subscribers” from the left menu.
- Select the desired invoice.
2) Open the dispute form
- Open the “Actions” menu.
- Click on “Register a dispute“.
3) Confirm the dispute
- Click on “Register a dispute” to finalize the dispute.
If everything went well, the invoice will transition from the “Honored“ state to the “Disputed“ state.
