Why suspend a customer?
It is recommended to suspend a customer only if you suspect fraud or if the customer will no longer log in to your application.
In most cases, it is better to cancel all the customer’s subscriptions instead so they can still download their invoices or resubscribe at a later time.
Consequences of a Customer Suspension
A suspended customer:
- Can no longer access the customer portal,
- Can no longer download their invoices,
- Cannot use their payment method,
- Will not receive any emails sent by us.
Suspend a Customer from the Back Office
From the Subscribers section:
- Open a customer or subscription,
- Click the panel in the menu displaying the customer’s name,
- From the “Actions” menu, select Delete or Suspend,
- Select “Suspend.”
Suspend a Customer via API
See the API documentation: Suspend a Customer.