Support section
Every hosted page includes a support section displayed at the bottom of the page, so your customers can contact customer service easily.
By default, that section shows the following message:
A question? A problem? A suggestion?
Feel free to contact customer support:
your_email_address@you.com
01 02 03 04 05
https://support.you.com
Customizing the support contact details
Section titled “Customizing the support contact details”Three items in this section can be customized:
- the contact email address,
- the phone number,
- the URL pointing to a support page.
They are editable from the ProAbono back office under Settings > General settings > “Support contacts” section.
If you would rather not display one of them, leave the corresponding field empty.
Turning the support section on or off
Section titled “Turning the support section on or off”The support section can be shown or hidden depending on what you need. The setting lives in the ProAbono back office under:
Settings > Hosted pages > General settings > “Support” section > Display the support section
Changing the displayed texts
Section titled “Changing the displayed texts”To change the texts shown in the support section, go to:
Settings > Hosted pages > General settings > “Support” section > “Texts & translations”
This lets you adapt the message to the specific needs of your SaaS business and its audience.
Support contacts on invoices
Section titled “Support contacts on invoices”The customized support details — email, phone number and URL — are also carried over to the Support part of the “Customer Service” box on the PDF invoices generated by ProAbono. Your customers therefore have easy access to the contact details, whether from the hosted pages or from their invoices.