• Assistance
  • Developer Area
  • API Reference
  • Sign in
  • EnglishEnglish
    • FrançaisFrançais
    • EnglishEnglish
  • Assistance
  • Developer Area
  • API Reference
  • Sign in
  • EnglishEnglish
    • FrançaisFrançais
    • EnglishEnglish
home/Assistance/Subscriptions/How can i prevent a customer from cancelling his subscription independently ?

How can i prevent a customer from cancelling his subscription independently ?

58 views 0

There are 2 ways to remove the ability for the Customers to terminate a Subscription by themselves :

  • by setting up a minimum duration in the offers
  • with a General Setting of the Customer Portal

1 – Minimum Duration parameter in Offers (Remove Temporarily the ability)

If you use this parameter, you have to know :

  • This parameter is NOT general. It must be set up in each offers which can not be terminated by the customers themselves.
  • As an admin, you still can terminate the subscriptions of your customers from the backoffice, or the API.
  • The Minimum duration prevents the customer to terminate its subscription for the given number of recurrences. The trial period is not counted as a recurrence.
  • This parameter can be set up at any moment : when you create an offer or after. If you set up this Minimum Duration parameter in an offer which has been already subscribed by some customers, this parameter will not be populated in theirs subscriptions. Only to new subscriptions. See article “Differences between an Offer and a Subscription”.

Example :

In this example, customers who will subscribe to this offer will be able to terminate the subscriptions based on this offer for 3 months ( = Minimum occurences X Charging Frequence =  3 * 1 month).

2 – General setting parameter (Remove permamently the ability)

If you use the general setting, you have to know :

  • Customers can not terminate ANY subscriptions by themselves.
  • Adding a Minimum Duration in the Offers will not impact this setting.
  • As an admin, you still can terminate the subscriptions of your customers from the backoffice, or the API.

From the backoffice, Menu “Settings”, Submenu “Hosted pages” – “Customer portal”. Then click on “Buttons” from “Suscription tab” to access to the termination button configuration.

Then choose do not show the “Terminate” button

See the result in the Customer Portal :

Before removing the “Terminate” Button 

After removing the “Terminate” Button 

Customers can not terminate any subscriptions.

Tags:customerminimum durationcustomer portaloffers

Was this helpful?

Yes  No
Related posts
  • How to add a description to an Offer ?
  • How to add a description to a Feature ?
  • How to translate an offer ?
  • How to edit “hosted pages” CSS ?
  • How to remove the payment informations from the Customer Portal ?
  • How to Customize the Display Name of a Subscription
Subscriptions
  • How can i prevent a customer from cancelling his subscription independently ?
  • Differences between an Offer and a Subscription
  • Extra charges during the period
  • What is a upfront fee ? setup fee ?
  • How to start a subscription at a specific date
  • Coming deadlines
  • How to suspend a subscription ?
  • How to restart a subscription ?
  • How to change the renewal date of a Subscription
  • How to Customize the Display Name of a Subscription
Popular Articles
  • What is ProAbono ?
  • How to integrate the Customer Portal ? (1/2)
  • Introducing Postman for the ProAbono API
  • How to create a feature ?
  • How to upate customer billing address ?
Categories
  • Quick Start
  • Catalog
    • Features
    • Offer
  • Customers
  • Subscriptions
  • Invoicing / Billing
  • Payment
  • Integration
    • Hosted Pages
    • Zapier
    • Plugins
      • WordPress
  • Emails
  • Backoffice

Ready to go
to the next level ?

Product
  • Overview
  • Charging & Invoicing
  • Online Subscription
  • Usage-based Billing
  • Payment Gateways
Documentation
  • Knowledge Base
  • Developer Zone
  • API Reference
Contact
  • Talk with an expert
  • Customer Support
  • Contact us
  • Terms of Use
  • Privacy Policy
  • ProAbono © 2015-2022 Subscription Tech SAS. All rights reserved.