• Assistance
  • API Reference
  • Sign in
  • EnglishEnglish
    • EnglishEnglish
    • FrançaisFrançais
  • Assistance
  • API Reference
  • Sign in
  • EnglishEnglish
    • EnglishEnglish
    • FrançaisFrançais
accueil/Assistance/Integration/Hosted Pages (Customer Portal)/Disable termination by customers

Disable termination by customers

27 vues 0

There are 2 ways to remove the ability for the Customers to terminate a Subscription by themselves :

  • by setting up a minimum duration in the offers
  • with a General Setting of the Customer Portal

1 – Minimum Duration parameter in Offers (Remove Temporarily the ability)

If you use this parameter, you have to know :

  • This parameter is NOT general. It must be set up in each offers which can not be terminated by the customers themselves.
  • As an admin, you still can terminate the subscriptions of your customers from the backoffice, or the API.
  • The Minimum duration prevents the customer to terminate its subscription for the given number of recurrences. The trial period is not counted as a recurrence.
  • This parameter can be set up at any moment : when you create an offer or after. If you set up this Minimum Duration parameter in an offer which has been already subscribed by some customers, this parameter will not be populated in theirs subscriptions. Only to new subscriptions. See article “Differences between an Offer and a Subscription”.

Example :

In this example, customers who will subscribe to this offer will be able to terminate the subscriptions based on this offer for 3 months ( = Minimum occurences X Charging Frequence =  3 * 1 month).

 

2 – General setting parameter (Remove permamently the ability)

If you use the general setting, you have to know :

  • Customers can not terminate ANY subscriptions by themselves.
  • Adding a Minimum Duration in the Offers will not impact this setting.
  • As an admin, you still can terminate the subscriptions of your customers from the backoffice, or the API.

From the backoffice, Menu “Settings”, Submenu “Hosted pages” – “Customer portal”. Then click on “Buttons” from “Suscription tab” to access to the termination button configuration.

 

Then choose do not show the “Terminate” button

 

See the result in the Customer Portal :

Before removing the “Terminate” Button 

 

 

After removing the “Terminate” Button 

 

Customers can not terminate any subscriptions.

Tags:Customerminimum durationcustomer portaloffers

Was this helpful?

Yes  No
Related posts
  • Add a description to an Offer
  • Add a description to a Feature
  • How to translate an Offer
  • Edit CSS of the Hosted Pages
  • Remove the payment info from the Customer Portal
  • How to Customize the Title of a Subscription
Hosted Pages (Customer Portal)
  • Disable termination by customers
  • Sample cards for the dummy gateway account
  • Responsive Design Hosted Pages
  • Add a language
  • Is the Customer Portal multilingual ?
  • URL Redirections
  • Custom design samples
  • How to Set up or Update the Logo
  • How to translate a Feature
  • Set a Google Font in hosted pages
  • Update the billing information of a customer
Afficher tout 16  
Popular Articles
  • Customer Portal Integration (1/2)
  • Invoice Model
  • Update the billing information of a customer
  • Understanding ProAbono
  • Refresh the billing information of a customer on an invoice
Categories
  • Quick Start Guide
  • Integration
    • Zapier
    • Plugin CMS
      • WordPress
    • Events / Webhooks
    • Customer Case Study
    • Hosted Pages (Customer Portal
  • Offers & Subscriptions
    • Pricing Tables
  • Invoicing / Billing
  • Backoffice
  • Customers
  • Payment
  • Doing Business Worldwide
  • Troubleshooting
  • Email Notifications
  • Uncategorized

Ready to go
to the next level ?

Product
  • Overview
  • Charging & Invoicing
  • Online Subscription
  • Usage-based Billing
  • Payment Gateways
Documentation
  • Knowledge Base
  • Developer Zone
  • API Reference
Contact
  • Talk with an expert
  • Customer Support
  • Contact us
  • Terms of Use
  • Privacy Policy
  • ProAbono © 2015-2022 Subscription Tech SAS. Tous droits réservés.